Returns & Exchanges

At Universal Store, we want you to love your purchase, which is why we offer a flexible 30-day return policy for all unworn apparel and accessories. Simply ensure items have original tags attached to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal with your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.