Frequently Asked Questions
Everything you need to know about shopping with Universal Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns can be processed through our online portal or at any physical boutique.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible buy-now-pay-later options like Afterpay and Klarna.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Are your products ethically sourced?
Universal Store is committed to sustainability and ethical manufacturing. We partner only with suppliers who adhere to strict fair labor standards and environmental regulations.